Course Name

Customer Service Essentials

Course Description

<p>Working with customers is about understanding their needs and finding solutions.<br /> The internet has changed our expectations of pace, access to information, transparency, and communication in customer service for all of us. Good customer service reduces the customer&#39;s effort and creates the desired customer experience.<br /> This workshop helps you learn to understand your customers&#39; needs, enabling you to provide solutions and solve the right issues quicker. But even if we do great work and deliver the requirements, customer service is largely about communicating in a way that makes the customer feel understood and that their needs are being met.<br /> The 1-day workshop will give you a new awareness of the actions, behaviours and language that will help minimize miscommunication and misunderstandings and deliver truly exceptional service to your customers.<br /> <br /> &nbsp;</p>

Audience

Anyone in a customer service role

Duration:

1 Day(s)

Class size:

16

Competence Name Awarded:

Competence Awarded:

Course Code:

CS NSS

Prerequisite Name:

Prerequisite Short Code:

Skills Assessment Scheme Regime:

Course Type:

How to Book